Privacy Policy
Table of Contents
- Summary of Privacy Policy
- A special note about underage individuals
- How We Collect Your Information
- Legal Basis for Processing Personal Information
- Information we collect
- Our use of information we collect
- Sharing and Disclosure of Personal information
- Reviewing and Changing Your Information
- Retention of Personal Information
- Objection and Restriction of Personal Information
- Links to third-party-websites
- International Transfer of Personal Data
- Policy changes and updates
- Last revision and effective date
- Security
1. Summary of Privacy Policy
This Privacy Policy covers our treatment of information gathered when you are using or accessing the Services. This Privacy Policy also covers our treatment of any information about you that our partners share with us or that we share with our partners.
The Website is committed to providing you with professional and high quality introductions and dating services and is therefore committed to protecting your privacy. We follow all the procedures that are set out in this document, and it needs to be read and understood together with the Terms of use of the Website. The Website’s Privacy Policy applies to customer information we collect through our Website and is intended to ensure that you can use the site and contact other members without having to worry about confidentiality issues.
Your privacy is important to us and we want you to clearly understand how information provided by you, or collected during your use of the Website, is utilized to make your visit more enjoyable and to bring to you information and opportunities that may be of interest.
By using the Website and/or our services, you signify your acceptance of our Privacy Policy and of our Terms of use. If you do not accept this Privacy Policy or do not accept our Terms of use, then we kindly ask you to leave the Website.
All references in this Policy to www.namibiadatingonline.com , “we”, “us”,“our” and like terms should be interpreted accordingly.
Similarily, an reference to “you”, “your”, “yours” or “yourself” in this Privacy Policy is a reference to yourself as a a User of this Website unless otherwise stated.
2. A special note about underage individuals
As stated in the Terms of use, we ask that persons under the age of 18 do not submit information to us. The Website does not knowingly collect information from children under 18 years of age. It shall be the responsibility of any parent or guardian to ascertain that children under their guardianship do not misuse any computer or electronic device in order to try to gain access or in any way make use of our website or service. Furthermore we expect and require that each user or member of our website and service undertakes that he shall protect the log-in information from any children or minors.
3. How We Collect Your Information
Your personal information may be collected or accessed in a number of ways including:
- Directly from yourself (whether directly or verbally) when you set up a relationship with us, or you create an account and through any direct or indirect use of our Services;
- Generated by us in correspondence etc;
- Received by third parties in relation to the services provided by ourselves following your permission, which may be obtained directly from you or indirecly through your actions. In such instances, we will make sure that such third parties are entitled to disclose such information to us.
We may also obtain personal information about you through the use of our website (www.namibiadatingonline.com) or through the use of cookies on our website.
4. Legal Basis for Processing Personal Information
We have the following lawful basis to process your personal information:
5. Information we collect
The different types of information we collect can include:
6. Our use of information we collect
We use your information to enhance our provision of services to you. Besides that, we also use your information to protect you, other users and the integrity of our website against fraud or as may be required by law.
All the information you fill in about yourself on your profile will be displayed on your profile page. We may remove any inappropriate image, language or words and phrases that don’t contain any information or make sense in the interests of other members and with a view of providing a quality dating service to every member of the Website.
We may internally use personally identifiable information of our users to improve our marketing efforts, to statistically analyze site usage, to improve our content and product offerings as well as to customize our site's content and layout. We believe these uses allow us to improve our site and better tailor your online experience to meet your needs.
We may also use personally identifiable information about you to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners and promotions.
We also use your information for administration purposes and to communicate with you in ways you want to hear from us.
We may contact you regularly by e-mail for customer service purposes as well as to make you aware of specials, new services and opportunities for our customers. We will not contact you via phone or text message without your express consent (opt-in). We use an opt-out standard for all communications other than administrative communication concerning your account.
7. Sharing and Disclosure of Personal information
Your personal information voluntarily provided by yourself is disclosed with other users through your public profile. Kindly note that once you share information publicly on the internet, we will have no control over as to how your information maybe used by others.However, we will NOT display any of your personal information such as your real name, e-mail address, full post code, mobile or landline phone number or IP-address, and they will be kept strictly private and confidential. In any case when we ask for such information we make it clear that it is not for display without your express consent.
We may further disclose your personal information with our employees, partners and any other third parties which may require such information in order to be able to assist us in handling the relationship which we have with you. When we share your personal information with such third parties, we make sure that such parties make use of this data in a manner which ensures safety and security to your personal data.
This website is operated by Service Development Limited which is part of a group of related companies, that are linked together and operate different parts of the business. We act as a group and henceforth we share information and data with other group companies as may be necessary. We confirm that all group companies adhere to the data protection obligations listed herein and subject to the extent and limitations imposed by any national laws of any particular company. By accepting our T&Cs, you confirm that you are bound by this Privacy Policy and also accept that we may share information with other group companies, and that any processing may be done by any one of the group companies.
We DO NOT sell or rent any personally identifiable information about you to any third party without your specific permission. We do disclose information in aggregate to advertisers and for other marketing and promotional purposes. In these situations, we DO NOT disclose to these entities any information that could be used to personally identify you.
In order to maintain a healthy community, we cooperate with all law enforcement inquiries and with all third parties to enforce their intellectual property or other rights.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Website. We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We will NOT share your personal information with any third party for marketing purposes without your consent.
We are required to give information to legal authorities if they have the proper authorization such as a search warrant or court order. Other than a valid request from a legal authority your information is secure on the Website. We do our best to ensure that all information held relating to you is kept up-to-date, accurate and complete, but we also rely on you to notify us if your information requires updating or deleting.
Your individual use of the Website and your interaction with other members through this site will be kept strictly private.
Subject to your explicit consent, we may from time to time send you emails containing information about the system and site activity, notifications, promotions, as well as promotions by third-parties that we feel may be of interest to you. You may unsubscribe from the Website’s emails or emails sent by third-parties at any time by changing your profile settings or by following the unsubscribe link included in every email sent by the Website or by a third-party.
In the course of serving ads to this site and you using some part of the web-site, us or our third-party advertiser may place or recognize a unique cookie on your browser. Cookies are a normal part of internet operations and are also used by the Website to safely identify you each time you logon and use the Website, and to keep your session active when you don’t use the website for a period of time. Any information that us or third parties collect via cookies and marketing campaigns tracking software is totally anonymous. For further information about cookies, kindly go through our Cookies Policy.
8. Reviewing and Changing Your Information
We will employ reasonable means to keep your personal information accurate, complete and up to date for its intended use, however you must immediately inform us, if and when, your personal information changes.
In so far as your personal information in concerned, you shall have the right to receive confirmation that your personal information is being processed and may request access to the said personal information. You may further request a copy of such information obtained by ourselves - such request may be made verbally or by electronic means. We will provide a copy of such in a structured, commonly used and machine-readable format.
You have the following choices to modify or delete your information from our database:
- Send an email to Customer Support
- Log in with your password and change/delete your profile
If your profile is set for deletion from our database, after making it inactive, please note that we will keep the data associated with it for another three months (approximately ninety calendar days), in case the information is required in connection with the original purpose for which it was collected or otherwise permitted or required by law. In any case your profile will be rendered inactive and it will NOT be shown on the Website.
9. Retention of Personal Information
We retain your personal information for as long as it is necessary to provide you with our services as outlined in this Policy, or until your account is deleted, unless a longer retention period is required or otherwise permitted by law. You have the right to obtain from us the erasure of your personal information however this is subject to our legal obligations which may require us to hold your personal information for a specified period of time.
10. Objection and Restriction of Personal Information
You have the right to object, on grounds relating to your particular situation to processing of your personal data. We shall no longer process your personal data unless we have a compelling legitimate ground for the processing. You have the right to object at any time to the processing of personal data concerning you for direct marketing purposes. You may unsubscribe from receiving email notifications to your external mailbox, please use the link at the bottom of each email or go to your Profile >> Account details page manage your e-mail settings.
We further recognise your right to restrict processing of personal data, in which case we will only keep them for the exercise or defense of complaints.
11. Links to third-party websites
Kindly note that when you access other third party websites from hyperlinks on our website, we will have no control over the content of those websites. These websites have their own privacy policies to which accept no responsibility or liability for.
12. International Transfer of Personal Data
Where we allow contractors or third parties to process your personal information outside the European Economic Area, we will make sure that there are the proper safeguards in place so as to safeguard your personal information. We use standard contract clauses approved by the European Commission or other suitable safeguard to permit data transfers from the EEA to other countries
13. Policy changes and updates
The Website reserves the right to update this Policy whenever it finds this necessary. Should any changes to the Policy occur, this will be marked via update of the date of last revision of the Policy present at the end of this document.
14. Last revision and effective date
This Policy was last revised on May 20, 2018. For users who registered for the Services prior to May 20, 2018, this Policy will be effective on May 24, 2018.
This Privacy Policy has been translated for your convenience. If there is any discrepancy between this version and the original English version, the English version shall apply.
If you have questions or concerns, please use Customer Support form on the Website and our team will deal with your enquiry quickly, professionally and efficiently because we take privacy of our members seriously and are ready to address all the concerns they may have.
15. Security
Safeguarding the privacy of your personal data is of utmost importance to us and henceforth, all necessary technical and organisational measures will be taken in securing that your personal data is stored safely and all precautions will be carried out to ensure that no authorised or unlawful processing of personal data takes place. Kindly note that although we take all such necessary steps to secure your information, we do not promise, and you should not expect, that your personal information will always remain secure.